6+ years specializing in Supporting AI-driven chatbot Platforms, ML optimization, and voice systems. Delivering high-impact solutions through strategic technical leadership.
Associate Technical Lead with 6+ years of production support and technical leadership experience. Specialized in AI-driven chatbot platforms, NLP optimization, and voice systems. Expert in application performance monitoring, automation, and cross-functional collaboration. Proven track record delivering efficient, high-impact solutions through hands-on problem-solving and strategic technical direction.
NLP optimization, LLMs, RAG, and Prompt Engineering
Chatbot design with Kore.ai, CCAI, ASR/TTS systems
AWS, Azure, Dynatrace, Splunk, Grafana monitoring
Incident management, RCA, cross-functional leadership
Trusted by enterprise clients
Sr. Software Engineer → Associate Technical Lead
Support Engineer
Software Engineer
Associate → Software Engineer
Trainee Software Developer
Reduction in manual troubleshooting time
Servers managed with zero critical incidents
Engineers led in chatbot optimization
Years of industry experience
Have a project in mind or want to discuss opportunities? I'd love to hear from you.